Melhor Guia Portugal · Google Merchant Center
Returns policy
We accept returns and exchanges for offers published on Melhor Guia Portugal. A 14-day window, free returns (no return shipping or restocking fee), faulty or not. This page is public — no login or registration required.
The purchase is completed with the partner (Amazon, Shopee or Mercado Livre); the return request and refund follow that store's official flow, within the conditions below — the same ones configured in Google Merchant Center.
Policy summary
Explicit statement aligned with Merchant Center. Use this table as a reference when requesting a return or exchange at the store where you paid.
- Do we accept returns?
- Yes — faulty or not (including change of mind)
- Do we accept exchanges?
- Yes
- Country
- Brazil
- Item condition
- New products only
- Request window
- 14 days from delivery
- Return cost (shipping)
- Free — no cost to the customer
- Return method
- Drop-off point and shipping via Correios / carrier
- Return label
- Download and print — free
- Restocking fee
- R$ 0 — no fee
- Refund window
- Within 7 days after the store receives and approves the return
- How to request (no login on this site)
- Open the order in the Amazon, Shopee or Mercado Livre account where it was paid and use the platform's return / exchange flow. You do not need to sign in to Melhor Guia Portugal.
How to return in practice
- Open the order in the account of the store where you bought it (Amazon, Shopee or Mercado Livre).
- Request the return or exchange through the store's official flow, within 14 days.
- Use the drop-off point or the free label provided by the partner and send the product.
- Track the review and refund in the partner's own app/site (target: within 7 days after approval).
Faults, exchanges and change of mind
We accept returns for faulty products and for change of mind, as long as the item is in new condition and the request is opened within 14 days. Exchanges follow the same window and the partner store's flow.
Mercado Livre
Use Compra Garantida / returns in your Mercado Livre account. There is usually cover for product problems and, in many cases, change of mind within the platform's deadlines.
Shopee
Request through Shopee Garantida / Return and refund in the app or website, following Shopee's deadline and instructions for your order.
Amazon
Use the Returns Centre in your Amazon account. Amazon sets eligibility, the label and the refund for the order.
Consumer protection code
For online purchases, the Brazilian Consumer Protection Code guarantees a 7-day cooling-off right from receipt. This site's policy extends the reference to 14 days (Merchant Center), without prejudice to longer periods offered by the store used for the order.
Need help?
To open a return, exchange, return shipping or refund, use the Amazon, Shopee or Mercado Livre support for your order — that is the channel that processes the request.
Questions about this policy, links or offers on Melhor Guia Portugal: contacto at melhorguiaportugal.pt.
Last updated: 6 August 2026. Melhor Guia Portugal returns policy for Google Merchant Center offers: 14 days, free. Back to deals.